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When the Advanced window comes up, click on the Delegates tab When the Accounts window comes up, click the Advanced button Now just expand the triangle next to the name and Outlook will show you the mailbox’s folders for you to access. If it doesn’t show up instantly, don’t panic. When you go back to your Outlook mail, you should see the shared mailbox in the sidebar below your primary account. When it does, click once to highlight it and then click Add.Īfter clicking Add, your shared mailbox will appear in the list. It should appear below as in this example. In our example, we want access to the Awesome Coworker’s mailbox. When it does, start typing the name of the mailbox you want to access. You’ll then see the Open Mailbox window appear. In the Delegation And Sharing window, click on the Shared With Me tab (#1) and then click the + in the lower left (#2). When the Accounts window comes up, click Delegation And Sharing The first step is to go to the top menu to Tools - and then pull down to Accounts (Scroll down if you have “Classic” Outlook) NEW OUTLOOK

The process is similar, but we’ll cover both here. You can tell which you have by looking at the “New Outlook” slider at the top of your Outlook window. Note that Outlook for Mac has two different looks - “New Outlook” and “Classic Outlook”.

If you’re told you have access to a shared mailbox, here’s how you access it. That way we can be sure the departed employee loses access to their mail while the company is able to give access to people who who need it. So if you are still struggling, make sure the Mac user has their Outlook version up to date.We work a lot with Microsoft 365 and when a person leaves a company, we convert their mailbox to a shared mailbox. This is because at the time, shared mailboxes were not supported:

The Mac user was using the version of Outlook bundled with Microsoft Office 365. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. Prior to September 2021, this was not possible. Choose + to add a shared or delegated mailboxĬheck this article for details Open a shared Mail, Calendar or People folder in Outlook for Mac ().In the Tools menu, choose Accounts, and select the account that has access to the mailbox.To add the shared Outlook mailbox on Mac:

As of Sept 2021, you are now able to add shared mailboxes to Outlook for Mac, it just takes some extra steps: